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When Database PDF Previews are Blank

by Angela Davis on 2019-05-16T12:24:56-04:00 in Resources & Services | Comments


When going through a list of articles found in a library database, you may notice that the PDF preview does not always load. Instead of a preview of the article you get a blank screen. Listed below are 3 options for viewing the article PDF.

ProQuest PDF article preview area is blank



Option 1: Download the PDF file.

Download or save the PDF file to your computer and then open the file using a PDF reader (such as Adobe).


Option 2: Try a different browser.

This issue seems to happen more often with when using Mozilla Firefox. Switching to another browser, such as Google Chrome, may allow you to preview PDF files within the library databases.


Option 3: Adjust your browser settings.

If you want to keep using Mozilla Firefox, you may need to adjust the browser settings.

Click the sandwich menu in the top right corner of the active window.

Click the browser menu icon.

From the drop-down menu, choose Options.

In the Applications section, look for Portable Document Format (PDF).

Under Applications, choose Portable Document Format (PDF)

You may see one of several different options listed out beside Portable Document Format.

Click the drop-down arrow and choose Preview in Firefox.

Choose Preview in Firefox.


Return to your article page and click to Refresh the browser window. Hopefully, you will now be able to see the article preview.

The PDF preview is now visible.


Depending on which version of the Mozilla Firefox browser you are using, these steps may not work for you. If you continue to have problems, please ask a librarian for help.

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