You may run into issues when trying to access PDF documents within ProQuest databases. **This seems to be a browser issue, especially when using Google Chrome.
What is happening?
When you click the Full Text - PDF link, the PDF should open within the page, but what you may see is just a blank area on the screen.
Then, if you click the Download PDF button, you will likely encounter an error message: "Failed - Network Error Message" even though your network connection is working just fine.
How can you get the article?
If your article includes a "Full Text" tab or link, use that to get the text of the article.
If your article does not include a "Full Text" tab or link, try the "E-mail" link and make sure you choose the option: Original file format (PDF, video, presentation, spreadsheet, image). This option will add the PDF as an attachment to the email that you can then download, print, etc.
If you are using Google Chrome and none of this is working, try another browser. It seems that there are fewer issues when using Mozilla Firefox.
Other browser options to try would include Internet Explorer or Safari (MAC).
Note: There are also issues with viewing PDFs when using Microsoft Edge.
If we should get updated information on this issue, we will add that to this post. In the meantime, if you continue to have issues accessing an article, please contact the library's Reference Desk: (252) 493-7360 or pittref@email.pittcc.edu
You may run into issues when trying to access PDF documents within ProQuest databases. **This seems to be a browser issue, especially when using Google Chrome.
What is happening?
How can you get the article?
If we should get updated information on this issue, we will add that to this post. In the meantime, if you continue to have issues accessing an article, please contact the library's Reference Desk: (252) 493-7360 or pittref@email.pittcc.edu